Needs Analysis
Help Web Online

Using a Web interface, our HelpWebOnline technicians offer troubleshooting, training, and installation support with available desktop-sharing capability!

HelpWebOnline offers tremendous time (and cost) -saving benefits compared to in-house on-site support. Travel time is eliminated, and wasted chat time is also minimized.

HelpWebOnline can be effectively used for general helpdesk requirements. It is also used to assist in larger hardware and software rollouts, helping to minimize the amount of time an on-site person must spend at workstations. Finally, HelpWebOnline is an excellent training aid. Short questions on single features can quickly be answered and demonstrated., while new software packages can easily be introduced and taught!